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About us

Trial-World is a specialised dealer, online business and importer for biketrial goods.

For over 25 years bikes and trial is our strong passion.
We are trial freaks, perfectionists and work meticolous on small details.
We offer our custommers all of our experience in trials.
Our philosopy is:
Good is not good enough!
This refers to our distributed goods and our service offers.
We are proud to be the german exclussive distributors for ozonys, clean and Crewkerz.
These are the brands which fit to our philosophy and believe in quality and innovation.

About the Trial-World history:

  • 2004 the german trial-trailblazer Joachim Will established the Bike in Motion Team in combination with an online business
  • 2012 the twice vice worldchampion Carles Diaz Codina comes into the business
  • 2013 Joachim Will died  suddenly and unexpectedly. Carles Diaz Codina takes over the whole business.
  • 2014 Trial-world.com goes online. The Shop gets a new , professionell arrangement and works from that moment independent from the further existing Bikes in Motion Team.
  • 01.11.2016 the passionate Trialsrider Heino Thanheiser takes over the whole business.

Company Information

Trial-World / Heino Thanheiser
Waldstr. 4
78098 Triberg
Germany
VAT Registration Number: DE 307588677

Contact

Phone: +49 (0) 15165117013
E-mail: info@trial-world.com

WhatsApp: +49 (0) 15165117013

Shipping costs

Germany

For orders under 30 €, the shipping cost is only 2,50 €.
For orders over 30,01 € we dispatch to 5 € per package.
We offer free delivery for all orders over 180 €.

Europe

We dispatch packages in the Euro – currency area as followed:

  1. Austria, Belgium, Luxembourg, Netherlands and Czech Republic: general for 8 €.
  2. Denmark, France, UK, Italy, Poland, Sweden,Slovenia and Slovakia: general for 12 €.
  3. Spain, Hungary, Switzerland, Norway, Ireland, Portugal, Romania, Bulgaria, Estonia, Finland, Greece, Lithuania and Latvia: general for 18 €.

We offer free delivery for all orders over 250 €.

For shipments to other countries, please contact us and we will inform you about cost and delivery time.

We dispatch your order as soon as the payment is done. You can pay by PayPal, credit card or bank transfer. If you have doubts or any questions about it, please contact with us and we will be pleased to clarify it.

Cancellations & Returns

Cancellations

Under the Introductory Act to the Civil Code you have the right to cancel an order and return any item(s) purchased within the first 14 days of the receipt date. Orders can be cancelled without providing a reason.

How to cancel an order:

  1. On the Trial-World website, log into your account and click on History.
  2. Each order is assigned an Order Reference number. Identify the correct Order Reference number and cancel your order.

Returns

We provide an easy returns service if you are not completely satisfied with the product(s), the product(s) has a defect or you received the wrong product(s). We are happy to exchange or refund the product(s) as long as:

  • The item has not been fitted and used.
  • Goods are re-saleable i.e. absent of any marks and where possible, are in their original packaging.

How to return an item:

  1. Put item back in the original packaging.
  2. Post the item and a copy of the receipt back to Trial-World (see address below).
  3. As soon as your return has been processed you will receive an email.

All returns should be posted to the following address:

Trial-World / Heino Thanheiser
Waldstr. 4
78098 Triberg
Germany

Privacy & data protection

Privacy Policy

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

I. Information about us as controllers of your data

II. The rights of users and data subjects

III. Information about the data processing

I. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is:

Trial-World / Heino Thanheiser
Waldstr. 4
78098 Triberg
Germany
Phone: +49 (0) 15165117013
Email: info@trial-world.com

II. The rights of users and data subjects

With regard to the data processing to be described in more detail below, users and data subjects have the right

  • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
  • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
  • to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
  • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
  • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller´s future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

Server data

For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, especially to ensure a secure and stable website: These server log files record the type and version of your browser, operating system, the website from which you came (referrer URL), the webpages on our site visited, the date and time of your visit, as well as the IP address from which you visited our site.

The data thus collected will be temporarily stored, but not in association with any other of your data.

The basis for this storage is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website.

The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved.

Order processing

The data you submit when ordering goods and/or services from us will have to be processed in order to fulfill your order. Please note that orders cannot be processed without providing this data.

The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.

After your order has been completed, your personal data will be deleted, but only after the retention periods required by tax and commercial law.

In order to process your order, we will share your data with the shipping company responsible for delivery to the extent required to deliver your order and/or with the payment service provider to the extent required to process your payment.

The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.

Customer account/registration

If you create a customer account with us via our website, we will use the data you entered during registration (e.g. your name, your address, or your email address) exclusively for services leading up to your potential placement of an order or entering some other contractual relationship with us, to fulfill such orders or contracts, and to provide customer care (e.g. to provide you with an overview of your previous orders or to be able to offer you a wishlist function). We also store your IP address and the date and time of your registration. This data will not be transferred to third parties.

During the registration process, your consent will be obtained for this processing of your data, with reference made to this privacy policy. The data collected by us will be used exclusively to provide your customer account.

If you give your consent to this processing, Art. 6 Para. 1 lit. a) GDPR is the legal basis for this processing.

If the opening of the customer account is also intended to lead to the initiation of a contractual relationship with us or to fulfill an existing contract with us, the legal basis for this processing is also Art. 6 Para. 1 lit. b) GDPR.

You may revoke your prior consent to the processing of your personal data at any time under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent.

The data previously collected will then be deleted as soon as processing is no longer necessary. However, we must observe any retention periods required under tax and commercial law. Newsletter

Newsletter

If you register for our free newsletter, the data requested from you for this purpose, i.e. your email address and, optionally, your name and address, will be sent to us. We also store the IP address of your computer and the date and time of your registration. During the registration process, we will obtain your consent to receive this newsletter and the type of content it will offer, with reference made to this privacy policy. The data collected will be used exclusively to send the newsletter and will not be passed on to third parties.

The legal basis for this is Art. 6 Para. 1 lit. a) GDPR.

You may revoke your prior consent to receive this newsletter under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent or click on the unsubscribe link contained in each newsletter.

Contact

If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

Facebook plug-in

Our website uses the plug-in of the Facebook social network. Facebook.com is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. In the EU, this service is also operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland, hereinafter both referred to as "Facebook."

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Facebook guarantees that it will follow the EUs data protection regulations when processing data in the United States.

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website.

Further information about the possible plug-ins and their respective functions is available from Facebook at

https://developers.facebook.com/docs/plugins/

If the plug-in is stored on one of the pages you visit on our website, your browser will download an icon for the plug-in from Facebooks servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website will also be recorded.

If you are logged in to Facebook while visiting one of our plugged-in websites, the information collected by the plug-in from your specific visit will be recognized by Facebook. The information collected may then be assigned to your personal account at Facebook. If, for example, you use the Facebook Like button, this information will be stored in your Facebook account and published on the Facebook platform. If you want to prevent this, you must either log out of Facebook before visiting our website or use an add-on for your browser to prevent the Facebook plug-in from loading.

Further information about the collection and use of data as well as your rights and protection options in Facebook privacy policy found at
https://www.facebook.com/policy.php

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google).

Through certification according to the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that it will follow the EUs data protection regulations when processing data in the United States.

The Google Analytics service is used to analyze how our website is used. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our site.

Usage and user-related information, such as IP address, place, time, or frequency of your visits to our website will be transmitted to a Google server in the United States and stored there. However, we use Google Analytics with the so-called anonymization function, whereby Google truncates the IP address within the EU or the EEA before it is transmitted to the US.

The data collected in this way is in turn used by Google to provide us with an evaluation of visits to our website and what visitors do once there. This data can also be used to provide other services related to the use of our website and of the internet in general.

Google states that it will not connect your IP address to other data. In addition, Google provides further information with regard to its data protection practices at
https://www.google.com/intl/de/policies/privacy/partners

including options you can exercise to prevent such use of your data.

In addition, Google offers an opt-out add-on at
https://tools.google.com/dlpage/gaoptout?hl=en

in addition with further information. This add-on can be installed on the most popular browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs Google Analytics-JavaScript (ga.js) that no information about the website visit should be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services we may use as detailed herein.

Google Fonts

Our website uses Google Fonts to display external fonts. This is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: Google)

Through certification according to the EU-US Privacy Shield

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

Google guarantees that it will follow the EU data protection regulations when processing data in the United States.

To enable the display of certain fonts on our website, a connection to the Google-server in the USA is established whenever our website is accessed.

The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the optimization and economic operation of our site.

When you access our site, a connection to Google is established from which Google can identify the site from which your request has been sent and to which IP address the fonts are being transmitted for display.

Google offers detailed information at
https://adssettings.google.com/authenticated
https://policies.google.com/privacy

in particular on options for preventing the use of data.

Model Data Protection Statement for Anwaltskanzlei Weiß & Partner

Cookies

Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.

This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your browser, these session cookies are deleted.

Third-party cookies

If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

Disabling cookies

You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.

If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

Further information

You can use your web browser to:

  • delete all cookies
  • block all cookies
  • allow all cookies
  • block third-party cookies
  • clear all cookies when you close the browser
  • open a private browsing session
  • install add-ons and plug-ins to extend browser functionality

Terms & conditions

General terms of business of Heino Thanheiser with the onlineshop www.trial-world.com.

  1. The following conditions find use on all contracts, which Heino Thanheiser when shop assistant of the goods traded by her concludes. Any conflicting terms of business of the buyer are valid as explicit impossibly. The acceptance from Heino Thanheiser to delivered goods and services means that the buyer renounces any own terms of business called by him. In any case, the following conditions of Heino Thanheiser legal for the whole contract. With services like the organization of events, shows, to Workshops and holiday offers all details are regulated in a separate contract between the customer and the Heino Thanheiser.
  2. Changes and supplements of the contract need to their effectiveness of the written confirmation by Heino Thanheiser. Verbal arrangements are effective only when they are confirmed by bikes Heino Thanheiser, in writing.
  3. Orders take place on-line in our online shop (trial-world.com) according to the valid rights and terms of the distant sales law. Orders made by phone, fax or mail are also possible with the suitable rights and terms.
  4. Heino Thanheiser will keep to assured dates of delivery as far as possible. Should it get in delay, the buyer can withdraw from the contract only when he has put Heino Thanheiser, an adequate extension of at least three weeks. All other claims of the buyer for the case or the not timely supply are not excluded. Heino Thanheiser is released from the obligation of delivery if they have not been supplied for their part by his suppliers on time and not in the right qualities and other specifications. Deliveries are carried out abroad only against prepayment. After entrance of the order we dispatch the calculation which performs the bank account and the originating forwarding expenses. In addition, is released Heino Thanheiser from any obligation of delivery if changes enter in the officially created import conditions, by considerable changes of the exchange rate, raw material rises in price and interventions of higher power, changes in the energy costs, cargoes and the like. In such cases it is entitled Heino Thanheiser to require either an adaptation of the contract to the changed circumstances for her choice, or to withdraw from the contract. Also the buyer can require that a new bill of sale is concluded which considers the changed conditions. He has such a desire within three weeks after the communication of Heino Thanheiser in which Heino Thanheiser, because of changed conditions withdraws from the contract to assert Heino Thanheiser. Everybody of Heino Thanheiser to delivered products is determined for the whereabouts in the supplier country agreed with the customers. The re-exportation of products is defeated basically by the foreign trade regulations of the Federal Republic of Germany or the country of origin and requires a license for the customer. The customer must find out himself about these regulations.
  5. The informed prices, also so far they are included in the confirmation of order, are not-binding. Provided that in the meantime up to the delivery the list prices of Heino Thanheiser, it is entitled Heino Thanheiser to calculate to the buyer in each case at the time of the delivery for them to generally valid list prices. An adaptation of the purchase price is left after approving judgment in this respect to Heino Thanheiser when the course value of a foreign currency has not changed to the euro between the time of the completion of the contract and the call of the doubtful delivery unimportant to loads of the suppliers. We reserve ourselves a relative rise given prices if after completion of the contract the material prices rise or other circumstances (transport, postage etc.) on which we have no influence which raise costs.
  6. The product is delivered in the implementation and state which is usual at the time of the delivery. The prices which are demanded for the time of the delivery of the repeat order as list prices of Heino Thanheiser, in general are also valid for repeat orders. The prices are valid for the unpacked and uninsured product.
  7. Heino Thanheiser does not guarantee for the fault of fulfillment assistants. For the rest, a liability for the usefulness of the delivered product is not assumed for a certain purpose. This is also valid if Heino Thanheiser has given to the buyer some advice about the goods use. Heino Thanheiser further does not guarantee if the delivered product is damaged merely to a percentage which must be accepted as customary with such products as damaged. The remaining liability exclusively consists in the fact that damaged parts can be returned and are to be exchanged for flawless parts or the bike gives a credit Heino Thanheiser by height of the returned goods value. Each the other compensation claim, it is on substitute of immediate or indirect damages and all other guarantee claims are expressly excluded. For already processed product any liability is assumed in no case. The processing of the product is valid as a recognition of the ordinal moderation of the delivery.
  8. The buyer from by Heino Thanheiser designed picture and or sound material acquires only for the respectively given intended purpose a right of use. Copyrights and the right on duplication remain with Heino Thanheiser. Photographs and pictures are a property of Heino Thanheiser or the respective manufacturer. A wide use is permitted only after approval.
  9. The delivered product remains up to the entire payment of all demands which are entitled the buyer on the basis of the bill of sale or for other legal arguments, property of Heino Thanheiser. With several demands or a demand from running calculation the retention of title is valid as a protection for the balance demand, even if single goods deliveries are already paid. The buyer is entitled to the wide disposal of the reservation product only under retention of title and only within the scope of his properly controlled business concern. He is not authorized to dispose in other manner, possibly by pledging or protection conveyance, of the product. The demands from a wide disposal of the reservation product are already resigned now in Heino Thanheiser and the buyer is entitled to the collection of the claims. He has the received amounts in trust under separate safekeeping and reservation for Heino Thanheiser to administer. If the reservation product is resold together with other goods, the agreed advance cession is valid only by height of the value of the reservation product. The buyer carries out any processing for Heino Thanheiser, without this is obliged from it juridically. By processing, connection, mixture of the reservation product with other goods calculation gross value including additional costs and taxes of the reservation product originates for Heino Thanheiser, joint ownership in the new thing, namely by processing comparatively of the value (= to the value of the new thing, with connection, mixture of comparatively of the value of the reservation product to the value of the other goods. If the buyer becomes an only proprietor of the new thing, he puts away Heino Thanheiser, already the joint ownership in the new thing comparatively of the precalled values and agrees on the thing for the shop assistant free of charge. If the new thing is resold, the advance cession agreed on top is valid by height of the value of the reservation product also for the demands of the buyer from the wide disposal. The buyer must insure of the reservation product against all usual risks appropriately, apart camp down, treat devotedly and if requested from Heino Thanheiser, there accordingly. Demands from a case of damage against the insurance are already resigned now by height of the value of the reservation product in Heino Thanheiser. Enforcement measures or other accesses of third parties in the reservation product are to be indicated Heino Thanheiser immediately under information of the name and the address of the judgment creditor or third party in writing. The costs of any interventions of Heino Thanheiser, compared with judgment creditor or other third parties accessing the reservation product go to loads of the buyer. The Heino Thanheiser, within the scope of this retention of title arrangement to lasted prementioned securities are released by the shop assistant by request of the reservation buyer after his choice, as far as the value of the securities exceeds the open demands with lasting effect around more as 20%.
  10. We deliver only by prepayment. All calculations are to be paid immediately after calculation date purely net. It is not paid within 14 days after calculation date, is entitled Heino Thanheiser to calculate the in each case bank-customary interest from the 15th day from calculation date to the buyer.
  11. The buyer is not entitled to exercise towards Heino Thanheiser a retention right, unless it concerns in writing approved claims around legally ascertained claims or around from Heino Thanheiser.
  12. With orders on call the appointed product must be called away within 12months.
  13. The guarantee regulations of the respective manufacturer are apply it always.
  14. Objections of every kind must be immediately asserted after arrival of the product, namely either in writing or by mail. The buyer is obliged to check the product immediately at the arrival in the extent, as it is customary. Later than 30 days after receipt of the product no more objections which could have been ascertained within the scope of random check-like also in view technical usability carried out examination can be asserted. Basically all dispatch and packaging, as well as enjoying to the full and installation costs go to loads of the customer. Not free sent product is not redeemed. Claims to compensation or escaped profit are always excluded. With entitled claims it is left to us to deliver either substitute calculated one, or to credit the value of the product or a part value. If the buyer makes changes or repair in the criticized product arbitrarily, we are released from every guarantee duty. Only new product can be credited. Used product is sent back repaired. The withdrawal of the product needs the previous approval and written arrangement. At special wish procured goods are excluded basically from the taking back.
  15. The nullity of single regulations in these terms of delivery does not found the ineffectiveness of the whole contract. Heino Thanheiser and the buyer undertake to substitute for trifling clauses with such arrangements whose contents after their economic purpose come close to the purpose persecuted with the in each case trifling clause possibly.
  16. Place of fulfillment is Triberg and jurisdiction Villingen-Schwenningen, the seat of Heino Thanheiser. It is worth German right to the exclusion of the UN-purchase right and the international private law. The in writing laid down clauses are entire, in particular verbal additional agreements were not met.

Trial-World
Heino Thanheiser
Waldstr. 4, 78098 Triberg, Deutschland

Legal information

  1. About us
  2. Company Information
  3. Shipping costs
  4. Cancellations & Returns
  5. Privacy & data protection
  6. Cookies
  7. Terms & conditions

Contact

  • Telephone: +49 15165117013
  • E-Mail: info@trial-world.com
  • Facebook: trialworldshop
  • WhatsApp: +49 15165117013